21 Casino Review: Bonuses and Instructions

Introduction to 21 Casino

21 Casino has established itself as a premium online gaming site with a sleek design and high end offerings. Operated by White Hat Gaming Limited, this is a big plus as White Hat Gaming is well known in the industry for powering a portfolio of successful, secure and well respected online casinos. They are registered in Malta and their management team is professional and experienced to ensure a smooth, secure and high quality player experience from registration to every aspect of gameplay and support.

The casino’s commitment to a safe, fair and trustworthy environment for its players is clear from its dual licensing. For all UK players 21 Casino is fully licensed and regulated by the UK Gambling Commission (UKGC) with account number 52894. The UKGC is one of the toughest and most respected regulatory bodies in the world and having this license means the casino operates to the highest standards of player protection, game fairness, data security and responsible advertising. For all other international players the platform is licensed and regulated by the Malta Gaming Authority (MGA another leading and respected regulatory body in the global gaming industry. This dual licensing gives players complete confidence and peace of mind knowing they are playing in an environment that is held to the highest international standards of safety, fairness and operational integrity.

The 21 Casino brand philosophy is one of luxury, sophistication and exclusivity. This is reflected in every aspect of the site from the clean, modern and luxurious design to the carefully curated selection of high end games and the multi tiered VIP program, the “21 Suite”. The casino clearly wants to provide a premium experience for discerning players who value quality, service and a luxurious gaming environment. With its focus on player satisfaction, world class regulation and quality, 21 Casino has earned its spot as a top online gaming destination.

21 Casino Casino Lobby

The 21 Casino user experience is all about the sleek, clean and well-organised lobby. The website design is modern and luxurious with a dark, rich colour scheme that instantly makes you feel like a high roller. The layout is super user friendly and intuitive so you can browse the massive game library and find all the site’s important info in a snap.

The main gaming lobby is nicely categorised into clear and logical sections, so finding games is a joy not a chore. When you get to the games section, you’re presented with tabs like New Games, Top Games and Megaways. This level of categorisation is a big plus as you can quickly find the latest releases, go straight to the most popular and best games or filter for games with your preferred mechanics.
One of the best and most player focused features of the 21 Casino lobby is the amount of useful and transparent information provided for each individual game. In the game grids, the casino shows not only the game title and software provider but also the technical details. This includes the number of reels, the number of win lines and most importantly, the game’s volatility level. This is a fantastic feature that not many online casinos offer.

By providing this info upfront 21 Casino gives its players the power to make informed decisions about which games to play based on their personal risk, payout frequency and overall gameplay style. For example, if you like chasing big, infrequent wins you can easily find and select high volatility slots; if you prefer smaller, more regular payouts, you can opt for low volatility games. 21 Casino’s commitment to transparency and detail is a big plus and shows they really care about the player. The prominent and always accessible Live Chat button also means professional help is never more than a click away.

21 Casino Bonuses

While the welcome offer at 21 Casino is pretty good, the long term retention strategy is all about providing a premium and exclusive experience for its most loyal and dedicated players. This is done through its VIP program, the “21 Suite”. This program is designed to deliver a whole new level of personalised rewards and services, a luxurious and rewarding gaming environment that is reserved for its most valued members.

Welcome Offer: 70 Bonus Spins on Book of Dead

A player’s journey at 21 Casino starts with a great bonus, a feature that sets it apart from many others. Simply for registering and depositing at least £15, the casino will automatically credit the player with 70 Bonus Spins to play on the popular slot game, Book of Dead. This is a great way to get to know the casino, as you can try a top game. Book of Dead, a game from the renowned developer Play’n GO, has been a global hit with its Ancient Egyptian theme, great graphics and most importantly, its free spins bonus round with an expanding symbol mechanic. This  offer gives you a real chance to try these game mechanics.
Of course, players should be aware of the terms of this offer. The spins must be used within 10 days from the moment they are credited. This encourages players to use this offer in a timely manner. On the whole, this is a great offer that gives you a taste of what’s in store on the 21 Casino platform.

The 21 Suite VIP Club

The “21 Suite” is a VIP club and access is by invitation only. This alone adds to the prestige. Membership is not something you can apply for; it’s a status that is given to players by the VIP team. The team reviews player activity, loyalty and engagement and invites players who have met the required criteria. This invitation-only approach means the program is a special and aspirational part of the 21 Casino experience, rewarding real loyalty in a meaningful way.

The program is structured into 4 different and progressive tiers, each with increasing benefits and rewards. The tiers are: Silver, Gold, Platinum and Diamond. This tiered structure provides a clear and motivating path for VIP members to progress, with new and better rewards available as they move up the levels. To ensure a player’s status reflects their current level of play, the casino reviews each VIP member’s status every 6 weeks, which gives them regular opportunities to upgrade their tier.

The 21 Suite has so many benefits for members and is designed to give a one-of-a-kind, bespoke playing experience.

• Priority Support and Dedicated Management: From the moment a player joins at the Silver level they get 24/7 Priority Support. Any questions or issues they have will be dealt with immediately by the support team. All VIPs have a Dedicated Account Manager. This personal VIP host is their single point of contact and will provide them with prompt, professional service and create a personalised rewards structure for them.
• Personalised Offers and Early Access: One of the main benefits of the VIP program is Personalised Offers every week. These are not site wide promotions; they are custom made rewards that can include special bonuses, direct cash drops or valuable bundles of bonus spins. VIPs also get New Game Test Drive. This is a great perk that allows them to try out the latest game releases with a free bonus from the casino, before the games are released to the general player base.
• Exclusive Gifts and Increased Withdrawal Limits: As players move up to the Platinum and Diamond levels, the rewards get more and more luxurious. Players at these levels get Increased Withdrawal Limits so they have more financial flexibility and convenience. They also get Exclusive Gifts. These are not standard promotional items; they are high-value, hand-picked gifts chosen by their account manager and can be anything from the latest technology products to fully arranged luxury getaways.
• Cashback and Bespoke Events: At the top of the program, the Diamond level, players get the most exclusive benefits. This includes Cashback on their play and Exclusive Events. These are bespoke, money can’t buy experiences tailored to their personal interests. This could be tickets to a Premier League match or a UFC fight, or a show in London’s West End. This is the ultimate level of personalisation and makes the 21 Suite a world-class VIP program. You can also contact [email protected] for more information.

Account Menu

Registering a new account at 21 Casino is as easy, secure and rewarding as possible. It all starts on the casino’s beautiful homepage, where a big “Join” button takes new players to the short and sweet registration form. The whole process has been designed to get you signed up and playing as quickly as possible.
New players will be asked for their basic personal details. This is a standard and is required for all casinos licensed and regulated by the UKGC and MGA. This includes full name, valid date of birth and current address. This information is used only to verify the player’s identity and to make sure they are of legal age to gamble. You will also need to provide a valid email address and choose a secure password for your new account.
One of the best things about the registration process at 21 Casino is the instant reward for eligible players. The bonus of 70 Bonus Spins on Book of Dead is credited to your account upon registration and verification. So you can start playing a top game and the casino experience straight away, as soon as you made your first deposit. The whole registration and verification process is protected by high level security and data encryption so all your personal and sensitive information is safe and confidential at all times.

Mobile Casino

21 Casino offers a 100% flawless and top-notch mobile gaming experience, where you can play on any device, at any time. The casino has two great mobile solutions to suit all players. For those who like a dedicated and streamlined experience, a mobile app is available to download, with optimised performance and instant access to the full casino. Alongside this great app, the casino also has a fully optimised and highly responsive mobile website for those who don’t want to download software. This site is built using modern HTML5 technology, a clever framework that allows the platform to automatically and seamlessly adapt its layout, menus and game interfaces to fit any smartphone or tablet screen and orientation.
This dual-platform mobile strategy means the player experience is consistent and of the highest quality, whether you choose the app or the mobile browser. Through either method, the full game library, including over 600 slot games and live casino in HD, is fully accessible and optimised for mobile play. The interface on both platforms is touch friendly, with big, clear buttons and logical menus so you can find games and features easily. The quality is evident in the smooth performance and crisp graphics on both the app and the mobile site. You can also do all your account management through your chosen mobile platform. If it’s the app or mobile site, this includes making deposits and withdrawals, accessing and opting into promotions, tracking your VIP progress and contacting the support team via live chat. This total commitment to a great mobile experience shows the casino really gets modern player habits and is committed to giving you the ultimate in convenience and quality on the go.

Customer Support

21 Casino shows a big commitment to player satisfaction by offering easy and professional customer support. They know how important it is for players to get help whenever they need it and they offer several ways to do so with a big emphasis on real time direct communication.
The most convenient and fastest way to get help is through the Live Chat. A Live Chat button is prominently displayed on the website so players can connect with a support team member in seconds. This is the best way to resolve any urgent issues, ask questions about specific games or promotions or get help with any account related issues. Having live chat is a big plus and makes the customer support experience even better.
In addition to the great live chat, the casino has a wealth of information on its website pages. Players can find the Terms & Conditions, Promotional Terms & Conditions and a Complaints Procedure page, all written in plain English. For 21 Suite members, the support experience is taken to the next level. All 21 Suite members get 24/7 Priority Support so their queries are handled with the highest urgency. They also get a Dedicated Account Manager and a VIP email address for a truly personalised, bespoke and world class support service.

Responsible and Fair Gambling

21 Casino is committed to player welfare and responsible gambling. The site puts player safety and well-being at the top of its list and has a full framework of tools, resources and policies in place to promote a healthy, controlled and positive gaming environment.
The Responsible Gambling policy is detailed on the site and has loads of information, guidance and advice on how to gamble responsibly and how to recognise problem gambling. The site gives its players full control of their gambling activity with a full suite of self management tools. These tools include the ability to set your own deposit limits, session time limits and reality checks which are helpful reminders of how long you have been playing.

21 Casino also has clear links to professional, independent support organisations such as Gambling Therapy for any player who needs expert advice or confidential help. The site also promotes the use of Betblocker a free and effective tool to block your own access to online gambling sites. The site is fully licensed by the UKGC and MGA and operates fairly and transparently at all times. It also has a strict policy against underage gambling which is clearly stated as a criminal offence. This full, proactive and integrated approach to responsible gambling shows 21 Casino is a safe, secure and caring place to play.

Casino Summary and Detailed Information

21 Casino is a top notch online gaming site that combines a sleek and sophisticated brand with a high quality, varied and fun product. The casino is operated by White Hat Gaming Limited and is licensed by the UK Gambling Commission and the Malta Gaming Authority. That’s a solid foundation of trust, security and reliability.
The platform’s biggest strengths are its great game library, two part welcome offer and the amazing “21 Suite” VIP program. With over 600 games from top software providers, every player whatever their taste, will find a wealth of entertainment. The VIP program is truly exceptional and sets the casino apart from many others. The live chat support and wide range of payment methods also make for a smooth player experience.
The welcome offer has terms that are designed to encourage long term and engaged play but it’s great value and the no deposit bonus spins are a great introduction. The casino’s focus on a premium environment is evident in every part of the site, from the design to the customer service. For players looking for a sophisticated, rewarding and secure online casino experience 21 Casino is a great choice that delivers on quality, excellence and player satisfact